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    Returns Policy
    We accept refunds and exchanges.

    Returns
    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached. 

    Please note that gift cards are non-returnable.

    To complete your return, we require a receipt or proof of purchase.

    Returns Address - 53 Woodlands Terrace, Edwardstown, South Australia 5039

    Email contact - info@bronteco.com

    Terms:

    • Must be returned to us within the 30 days.
    • Only available on selected products
    • 30 days starts from the time of delivery accepted by customer
    • Shipping costs are not refundable

    NORMAL SALES:


    There are certain situations where only partial refunds are granted: (if applicable)
    Book with obvious signs of use
    Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    Any item that is returned more than 30 days after delivery

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days. 

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@bronteco.com

    Sale items
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bronteco.com and send your item to: 53 Woodlands Terrace, EDWARDSTOWN SA 5039

    Shipping
    To return your product, you should mail your product to: 53 Woodlands Terrace, EDWARDSTOWN SA 5039.
    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.