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Return Policy

Returns Policy
We accept refunds and exchanges.

DOWNLOAD RETURN FORM HERE

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached. 

To complete your return, we require a receipt or proof of purchase.

Returns Address -

7 Gumbowie Avenue, Edwardstown, South Australia 5039

Email contact - info@bronteco.com

Terms:

  • Must be returned to us within the 30 days. Cost of return postage is the customer's responsibility.
  • Only available on selected products
  • 30 days starts from the time of delivery accepted by customer
  • Shipping costs are not refundable

NORMAL SALES:


There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bronteco.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bronteco.com and send your item to: 7 Gumbowie Avenue, EDWARDSTOWN SA 5039

Shipping
To return your product, you should mail your product to:

7 Gumbowie Avenue, EDWARDSTOWN SA 5039.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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This optional protection is offered to you solely in order to effectuate the shipment of your package(s). Bronte is the named assured on the Golf Gods Policy of which your shipment will be protected on. The cost of adding your shipment to the Golf Gods Policy includes compensation paid to Chubb, LLC (a licensed insurance agency affiliate of Golf Gods), for making this protection available.
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